Why Does The ‘Mouse Not Working’ Issue Occur, How To Solve?

by personaloanvnt

If your mouse has not suffered a hardware malfunction, you can start using your mouse again by changing your Windows and computer settings. In this article, we will list the solutions that will eliminate the problems such as “The mouse cursor does not move” or “The mouse does not work after changing the Windows version”.

Although we handle our work on the computer with keyboard shortcuts, the mouse is one of the indispensable parts of a computer. Our mouse, which is disconnected while doing our most important work or in the middle of a fun game, can put us in very difficult situations. Especially before we throw away our wired or wireless mice, which are getting more expensive nowadays, we can try to fix them. You can fix your problem radically by following the steps on our list.

Before starting the steps, we recommend that you test the mouse by connecting it to another computer. If your mouse does not work on other devices but not on your computer, you can reach the solution in a very short way by following the steps below.

Why does the ‘mouse not working’ issue occur?

  • Problems between mouse and mouse pad surface
  • Hardware conflict
  • Incorrectly connected hardware
  • Software or driver conflict
  • Turn off the mouse from the bios screen
  • Installing old or wrong mouse driver
  • Installing old USB driver
  • Corruption of operating system files

Problems between mouse and mouse pad surface

Mouse Cleaning

Before going to the technical details on our list, clean your mouse with a microfiber cloth without damaging the optical lens. Likewise, clean the mousepad surface without getting it wet so that it does not cause permanent damage. (If you have washed it, let it dry completely) If your mouse pointer moves suddenly or reacts less than normal after cleaning, you can start applying technical details to see if its performance has improved.

Hardware conflict

Hardware conflict

If you have recently added any new hardware to your computer, you should check if the new hardware is causing a conflict with your existing mouse. To do this, you can use the hardware tools you have recently installed via Windows Device Manager. Device Manager> Mouse and other pointing devices> Right click “Remove Device” After uninstalling by following the path, test your mouse. If the problem is resolved, you can download updated versions of drivers or programs for the new hardware you installed.

Missing or incorrectly connected hardware

Missing or Incorrect

Wired / USB Mice

If you are using a wired USB mouse; Unplug the mouse cable and reconnect it to a different USB port. If your mouse connects to your computer via a USB port, try connecting your mouse to a USB port on the back of the computer.

Wireless Mice

  1. First of all, make sure that your wireless mouse is receiving power by checking some power indicators (the LED indicators of your mouse or the adjustment keys on the side, if any).
    • If your mouse has a power switch, it’s usually on the bottom. Be sure to check it out.
  2. If the mouse doesn’t appear to be turned on, replace the batteries
  3. Make sure your wireless mouse is within transmission range of the adapter connected to the computer and is not blocked by too many objects.
  4. Disconnect the wireless USB adapter and try plugging it into a different port.

Software or driver conflict

Safe Mode

While turning on your computer, boot into Windows Safe Mode. (For this, you can press the F8 key while your computer is starting, and you can follow the path to Advanced Options> Safe Mode.)

Mouse and other cue

If your mouse is working in Safe Mode, there is probably a driver or software conflict. To fix this problem, open the Device Manager. Check all the mice listed by expanding the “Mouse and other pointing devices” option. Then delete each device in the list by pressing the Del key on your keyboard after selecting them one by one. After removing all hardware, plug in the mouse you want to use and install the updated driver.

You may have turned off your mouse from the BIOS screen


The source of this problem, especially in computers sent for repair or cleaning, is that the mouse options are turned off on the Bios screen. We can solve this problem very simply. First of all, when our computer is turned on, we log into the Bios screen. (Although it varies according to each brand and model, we can usually enter the Bios screen by pressing the F2 key while the computer is turned on.) Via the Bios interface Usb Mouse Support> Enabled By following the path, we can reactivate our mouse options and start using our mouse again.

Installing old or wrong mouse driver

Driver Update

Before installing a new driver, check if a driver has been installed for your mouse. For this, you can look in the Device Manager as in our other articles. While Windows has a standard or default driver for all mice, installing an external driver can solve your problem if you have a custom mouse. If a driver is installed for your mouse, we recommend that you check for updates posted after the driver installation. Updating the driver will fix all your problems with your not working mouse. Device Manager> Mouse and other pointing devices> Right click Properties> Update Driver You can download the new version of your driver by following the.

Installing old USB driver

USB update

Motherboard and computer manufacturers regularly update their hardware drivers, including USB port drivers. For this reason, USB mouse detection and functionality problems may be caused by your outdated USB port drivers. Depending on the computer or motherboard model, you should update your drivers on the manufacturer’s website. Your USB drives Device Manager> Universal Serial Bus controllers> Right click Properties> Update Driver After updating by following the path, restart your computer and test your mouse. Remember, updated hardware must be connected to an up-to-date USB port. Otherwise, problems may occur in all hardware.

Corruption of operating system files

Windows 10

If the above solutions don’t solve your problem, there is a chance that system files in your operating system have been corrupted. If you do, you can perform an operating system repair using the system installation disc. In addition, if you have a Windows restore point saved while your mouse is running, you can restore your system to that state. If all these actions did not work, you should preserve your personal files and format them and perform a clean installation of Windows.

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